Refund Policy

You can cancel your subscription whenever you want from your account page (Stripe Customer Portal). After cancelling you keep paid access until the end of your current billing period, then you drop to the free tier. We do not lock you in.

If you are unhappy with Karo within 7 days of your first paid charge, email rift.clb.media@gmail.com and we will issue a full refund. No questions, no forms.

We do not refund partial billing periods after the 7-day window. If you cancel, you keep access until the end of the period you have already paid for, and we do not bill you again.

If your card was charged in error or there is a billing dispute, email us. We handle clear mistakes case by case.

Annual plans are eligible for the same 7-day first-charge refund. After 7 days, annual plans are non-refundable, but you can cancel renewal anytime and you keep access until the year is up.

Before filing a chargeback, please email us first. Most issues can be resolved faster directly. Chargebacks filed without prior contact may result in the account being closed.

Refund requests or billing questions go to rift.clb.media@gmail.com. We reply within one business day.